Refund Policy

This Refund Policy applies to Dawn subscriptions operated by [Legal entity name to be inserted]. Contact: hello@dawnheals.gg.

1. Free trial

New customers receive a 3-day free trial. You can cancel during the trial at no charge. If you do not cancel before the trial ends, the paid monthly subscription begins at £10 per class or £25 for all three healers (or the price shown at checkout).

2. Cancelling a paid subscription

You may cancel anytime. Cancellation stops future renewals. You keep access until the end of the period already paid for. We do not pro-rate unused days within a paid month unless required by law or stated otherwise at purchase.

3. UK cooling-off and digital content

If you are a UK consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give you a 14-day cooling-off right for distance contracts. For digital content or digital services supplied immediately with your express consent and acknowledgement that you lose the cooling-off right once supply begins, that right may not apply after supply has started. We will present clear consent wording at checkout when payments are enabled.

Independently of cooling-off, the Consumer Rights Act 2015 gives remedies if digital content or services are faulty, not as described, or not fit for purpose. Contact us and we will assess repair, replacement, price reduction, or refund as appropriate.

4. How to request a refund

Email hello@dawnheals.gg with your account email, approximate purchase date, and reason. We aim to respond within 5 business days. Approved card refunds return to the original payment method; Bitcoin refunds follow the process we confirm by email (network fees may apply).

5. Chargebacks

Please contact us before raising a chargeback so we can resolve the issue. Unresolved abuse of chargebacks may lead to account suspension.

6. Changes

We may update this policy. The date at the top shows the latest version. Your statutory rights are unaffected.